Terms of Service

1. Acceptance of Terms

By accessing or using Master Frontier's services, including our website, home care services, and smart home technology solutions, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Master Frontier Limited, a company registered in England and Wales.

2. Description of Services

Master Frontier provides the following services:

• Home Care Services: Personal care, companionship, medication management, and daily living support
• Smart Home Technology: Installation, configuration, and maintenance of smart home systems
• Elderly Care Specialists: Specialized care services for elderly and vulnerable adults
• Technical Support: Ongoing support for smart home devices and systems
• Emergency Response: 24/7 emergency monitoring and response services
• Consultation Services: Home assessments and personalized care planning

3. Service Agreements

3.1 Individual Service Contracts

Specific services are provided under individual service agreements that detail:

• Scope of services to be provided
• Service schedules and duration
• Fees and payment terms
• Specific terms and conditions applicable to the service
• Emergency contact procedures

3.2 Care Plans

Home care services are provided according to individualized care plans developed in consultation with clients, families, and healthcare professionals. Care plans may be modified as needs change, with appropriate notice and consent.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about care needs, medical conditions, and preferences
• Maintain a safe and accessible environment for our care staff
• Notify us promptly of any changes in care needs or circumstances
• Treat our staff with respect and courtesy
• Pay fees according to the agreed payment schedule
• Provide reasonable notice for service cancellations or modifications
• Follow safety guidelines for smart home technology
• Keep emergency contact information current

5. Our Responsibilities

Master Frontier commits to:

• Provide services with reasonable care and skill
• Employ qualified and appropriately trained staff
• Maintain appropriate insurance coverage
• Respect client privacy and confidentiality
• Comply with applicable laws and regulations
• Provide emergency response services as agreed
• Maintain and support smart home technology installations
• Conduct regular service reviews and quality assessments

6. Fees and Payment

6.1 Service Fees

Fees for services are set out in individual service agreements and may vary based on:

• Type and complexity of services required
• Duration and frequency of care visits
• Smart home technology requirements
• Geographic location and travel requirements
• Urgency of service requests

6.2 Payment Terms

Unless otherwise agreed:

• Invoices are issued monthly and payment is due within 30 days
• Payment can be made by direct debit, bank transfer, or other agreed methods
• Late payment charges may apply to overdue accounts
• Services may be suspended for non-payment after appropriate notice

6.3 Fee Changes

We may adjust fees annually or as required by changes in service requirements. Clients will receive at least 30 days' notice of fee changes.

7. Cancellation and Termination

7.1 Cancellation by Client

Clients may cancel or modify services by providing:

• 24 hours' notice for individual care visits
• 7 days' notice for temporary service suspension
• 30 days' notice for permanent service termination

7.2 Termination by Master Frontier

We may terminate services with appropriate notice if:

• Payment obligations are not met
• Client or family members behave inappropriately toward staff
• Unsafe conditions exist that cannot be resolved
• Client's needs exceed our service capabilities
• Legal or regulatory requirements prevent service continuation

7.3 Emergency Suspension

Services may be immediately suspended in emergency situations involving safety risks to clients or staff.

8. Privacy and Confidentiality

We are committed to protecting client privacy and maintaining confidentiality of personal information. Our privacy practices are detailed in our Privacy Policy.

8.1 Information Sharing

We may share client information only:

• With client consent
• With authorized family members or representatives
• With healthcare providers for care coordination
• With emergency services when necessary
• As required by law or court order

9. Insurance and Liability

9.1 Our Insurance

Master Frontier maintains comprehensive insurance coverage including:

• Professional indemnity insurance
• Public liability insurance
• Employer's liability insurance
• Equipment and technology insurance

9.2 Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for:

• Losses arising from client non-compliance with care plans
• Equipment failures beyond our reasonable control
• Injuries resulting from client's failure to follow safety instructions
• Consequential or indirect damages

10. Smart Home Technology

10.1 Installation and Maintenance

For smart home technology services:

• Installation is performed by qualified technicians
• Regular maintenance and updates are provided as agreed
• Technical support is available during specified hours
• Equipment remains our property unless purchased outright

10.2 Data and Privacy

Smart home systems may collect usage data for:

• System optimization and maintenance
• Emergency response services
• Care monitoring and reporting
• Service improvement purposes

11. Emergency Procedures

In emergency situations:

• Contact emergency services (999) immediately for life-threatening situations
• Contact our 24/7 emergency line: 0800 123 4567
• Follow established emergency procedures outlined in your care plan
• Notify designated emergency contacts as appropriate

12. Complaints and Dispute Resolution

12.1 Complaints Procedure

If you have concerns about our services:

1. Contact your care coordinator or service manager directly
2. If unresolved, escalate to our complaints department
3. We will investigate and respond within 10 working days
4. If still unsatisfied, contact our senior management

12.2 External Complaints

You may also contact relevant regulatory bodies including:

• Care Quality Commission (CQC)
• Local authority adult social care departments
• Local Government and Social Care Ombudsman

13. Regulatory Compliance

Master Frontier operates in compliance with:

• Health and Social Care Act 2008
• Care Act 2014
• UK General Data Protection Regulation (UK GDPR)
• Equality Act 2010
• Mental Capacity Act 2005
• Relevant CQC regulations and standards

14. Changes to Terms

We may update these Terms from time to time to reflect:

• Changes in applicable laws or regulations
• Modifications to our services
• Updates to industry standards
• Improvements to our policies and procedures

Clients will be notified of material changes with at least 30 days' notice.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Contact Information

For questions about these Terms or our services, please contact: